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Important Information
Privacy Policy
ParaGuide · Omivio Technologies Inc. — Last updated September 28, 2026
ParaGuide and omivio.ca are published by Omivio Technologies Inc., a corporation incorporated in Ontario (“Omivio”, “we”, “us”). This policy explains what personal information the ParaGuide app and our website collect, why, where it is stored, who can see it, and how to delete it.
Privacy questions and requests: contact@omivio.ca
1. Who we are
ParaGuide and omivio.ca are published by Omivio Technologies Inc., a corporation incorporated in Ontario. We are committed to handling personal information responsibly and transparently.
2. What we collect and why
On your device only
First name, scope (PCP or ACP), service, theme and text size are used to personalize the app. Bookmarks, pins, recents, linked pages, notes and note photos are stored in encrypted storage on your device. This information stays on your device unless you sign in and sync is turned on.
Content updates and account information
The app downloads protocol content updates from our servers. These requests contain no personal information, though Google Cloud receives your device’s IP address as part of any internet connection. When you sign in with Apple or Google, we receive an account identifier, email address, name when provided, and, from Google, a profile photo. We use these to create your account, sign you in, and keep your data with you across devices. We never receive your Apple or Google password.
Sync, licences and subscriptions
If you are signed in, settings, bookmarks, notes and note photos are copied to our servers so they are backed up and available across your devices. This data is stored in Canada and only you can access it. If your paramedic service licenses ParaGuide, your work email or licence code is used only to confirm coverage. Purchases are handled by Apple or Google; we never receive payment card details. RevenueCat provides subscription status so we can unlock paid features.
Usage, support and notifications
We record selected service, scope, base hospital, platform, app version, access type, and first and last use dates to understand aggregate service usage. Crash reports contain technical error details only. We never send note content, note photos, bookmarks or search terms to analytics or crash reporting. Support emails contain only what you choose to send. Notification tokens are used only for content updates and trial reminders, and can be disabled in device settings.
Camera, photos and our website
ParaGuide asks for camera or photo library access only when you add a photo to a note. Our website contact form collects your name, organization, email address and message, and is processed by Framer and delivered to contact@omivio.ca. Framer also receives standard technical information needed to deliver and secure the site. Our website does not use cookies or advertising trackers.
3. No patient information
ParaGuide is a reference tool, not a health record. Never enter patient names or any identifying or personal health information anywhere in ParaGuide, including notes and photos. If you do, it is treated like the rest of your notes: encrypted, never read by us, and deleted when you delete it or your account.
4. Where your information is stored
Synced notes, note photos, bookmarks, settings, usage statistics and licence records are stored in Canada with Google Cloud (Firebase). Our website and contact form are hosted by Framer, based in the Netherlands with servers in several countries. Sign-in, crash reporting, notifications, subscription status and Apple and Google services may process information in the United States. Information processed outside Canada is subject to the laws of that country; providers may use it only to provide their service to us.
5. Who we share with
We do not sell personal information. There is no advertising in ParaGuide or on our website, and we do not share information for advertising. We share information only with service providers needed to run the app and website; service licence administrators for covered work email lists and seat usage; service leadership as totals only; when required by law or to protect safety; and with a buyer or successor if Omivio is sold or reorganized.
6. How long we keep it
Account and synced data are kept while your account exists and deleted when you delete it. Deleted notes and items are removed from sync within 30 days. Crash reports are kept for 90 days. Support emails and contact form messages are kept for 2 years. Licence records are held for the contract term plus 7 years. Deleted data may remain in encrypted backups for up to 35 days before being overwritten.
7. Deleting your information
In the app, Profile → Delete account permanently deletes your account, synced notes, note photos, bookmarks, settings and usage statistics. Deletion is permanent and cannot be undone. Deleting an account does not cancel an Apple or Google subscription; cancel it in your App Store or Google Play settings. Without an account, your data is only on your device and deleting the app removes it. You may also ask us to delete your information at contact@omivio.ca; we will respond within 30 days.
8. Your rights
You can ask us to give you access to the personal information we hold about you, correct it, delete it, or withdraw your consent. Some features may then no longer work; for example, sync needs an account. Contact us at contact@omivio.ca and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
9. Security
Notes on your device are stored in encrypted storage, with the key held in your device’s secure keychain or keystore. Data is encrypted in transit and at rest on our servers. Access to our systems is limited to the people who need it. No system is completely secure. If a breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner as required by law.
10. Who ParaGuide is for
ParaGuide is intended for certified Ontario paramedics and paramedic students.
11. Changes to this policy
We will post any update on this page with its date. For material changes, such as a new type of information collected or a new way it is used, we will notify you in the app before the change takes effect.
12. Contact
Omivio Technologies Inc., Ontario, Canada
Privacy questions and requests: contact@omivio.ca
App support: support@paraguide.ca